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Optimizing Water Supplier Administrative Procedures through Generative AI and Conversational Assistants.

Comisión Estatal de Aguas de Querétaro, Mexico. Funded by United Nations Development Programme (PNUD)

Challenge

Bringing a real, validated use case of generative AI into a public utility context where procedures often rely on manual document handling, fragmented information, and inconsistent processing. These inefficiencies caused delays, limited traceability, and a citizen experience overly dependent on staff availability and expertise.

Solution

A no-code, AI-powered tool that automates internal workflows, document generation, and analysis for CEA’s key operational procedures.

Type

Applied Artificial Intelligence

Tags

Citizen Experience, Document Automation, Generative AI, No-Code AI, Operational Efficiency, Process Digitization, Public Sector Innovation, Traceability & Governance

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